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Pro Create for Jira Service Desk prompts Agents to select which channel an issue should be raised under., either ‘Jira’ or Jira Service Desk’s ‘Portal’. Optionally the user can be foreced to raise requests by being automatically redirected to the Customer Portal create request option.

When an agent clicks the ‘Create’ button in Jira, Pro Create with give them the option of using Jira’s default method, or re-directing them to the Portal to create an issue there instead.